6 months

Nicholas Roberts - Resume

I am a Creative Technology Consultant leading cross-functional product teams, building world-changing, planet-scale products & services that customers buy and that people love.

Professional Resume

Tech Products & Projects / Full-Stack Engineer / Customer Success

I am a Creative Technology Consultant leading cross-functional product teams, building world-changing, planet-scale products & services that customers buy and that people love!

Overview

Overview

I am actively seeking a new technical leadership role in later-stage growth companies working hybrid in the San Francisco Bay Area or remotely in the USA.

I am an IT, internet & web technology specialist with a 20-year career working for companies such as Toyota, Lexus, Boxycharm, BigCommerce & News Corp. I have also worked for the Californian, News South Wales(Australia), and Victorian(Australia) governments.

Recently as Customer Success Manager in an AI & data-driven finance and banking SaaS startup focusing on Technical Project and Engineering Management I managed 15 client accounts worth 2M ARR, 10 engineers, and 800 monthly professional service hours. I was critical to the success of projects, resulting in a multi-million dollar funding round from two keystone clients in a challenging capital market.

Some other career highlights;

  • onboarded a dozen high-profile bare domains such as toyota.com, lexus.com, and more
  • Full SDLC project manager for an ecommerce accommodation website with a 10,000-page SEO conversion funnel for 3000 rooms booking engine
  • successfully protected a 3000-page Drupal and WordPress website for a Californian government agency during Drupageddon
  • webmaster for 30 newspapers during Nimba, 911-Gulf 2

Customer Success Manager

Datava, Remote, Dec 2022 - Jan 2024

Customer Success Manager

  • Customer Success Manager for financial institutions; CRM, Loans, Incentives, Predictive Analytics / A I /ML, BI, workflows, and SaaS modules for credit unions & banks.
  • Manage Professional Services: 2M ARR, 10 engineers, 15 clients, billion-dollar financial institutions.
  • www.datava.com

Senior Software Development Engineer - Customer Engineering,

Browserstack, Remote, USA, Sept-Dec-2022 (Resigned due to slowdown in corporate tech)

  • Test automation technical presales, consulting, and solutions for 3M, Lowes, and Verizon.

Customer Success Engineer

Section.io (Acquired by Webscale), Remote, USA, May 2019 - Aug 2022

Customer Success Engineer

  • Customer success engineer at AI-driven web, testing & security multi-cloud platform.
  • Customer-facing full-stack engineer rotating between reactive support, proactive success projects, onboarding, solutions, coding, web design, and platform projects.
  • Geo-distributed multi-cloud platform: DigitalOcean, AWS, Google Compute, Lumen.
  • Tech-stack: Ubuntu, Kubernetes, Docker, Varnish, OpenResty, Optidash, ShieldSquare, ThreatX.
  • section.io Acquired now Webscale

Programming Project Manager

Sonic.com, Santa Rosa, CA, USA, Aug 2018 - April 2019

Programming Project Manager

Programming Project Manager

  • Starting in Tech Support, I moved to coordinate technical product development for a Bay Area gigabit fiber broadband & telecommunications provider from the Systems Operations Center for the Systems Architect—Sonic’s first technical project manager using Agile frameworks: Kanban, Scrum, and GANNT.
  • Daily managed a project development portfolio in JIRA, product specs in Confluence, and service design in Miro—communications via Skype & Hipchat, email & face-to-face meetings.
  • Successfully delivered product-as-service WIFI-mesh, direct-debit ACH bank integration, crowd-sourced viral FCC lobbying, new connection service, e911 & mobile-first member tools.
  • www.sonic.com

Drupal & WordPress Webmaster

Californian Institute Regenerative Medicine, San Francisco, 2014-16

Drupal Wordpress Webmaster

  • Drupal & WordPress webmaster for a Cal gov biotech agency. 6000+ pages, 15 content types.
  • I owned Drupal & WordPress code & database DevOps lifecycle, site-building, and rich content management. Fully defended the agency against Drupageddon.

Technical Project Manager

Mantra Resorts (Guerilla Marketing), Queensland, Australia, 2007

Technical Project Manager

Project Manager / Webmaster

This Is Not Art / Culture Hunter, Australia, 2004 - 2005

  • The project manager, developer & webmaster for cultural events & online directory

Webmaster

Nationwide News (News Corp), Sydney, Australia, 2000 - 2003

Webmaster Nationwide News

  • I wrangled pioneering & profitable multimedia, website publishing & eCommerce projects, working with IT, management, creative, marketing, journalists, editors, advertising, and executives.
  • A keystone technical web resource for 30 news properties at News Corp HQ during 9-11 & Gulf 2.
  • www.dailytelegraph.com.au
  • www.theaustralian.com
  • Nationwide News Pty Ltd

Open to New Challenges 2024!

2024 is going to be a very challenging year. Big focus on web security, performance and ROI.

With global and national security a primary concern my experiences with web performance & security, ecommerce, customer success, project management, product delivery and ROI make me an ideal candidate for the challenges ahead.

I am looking for customer-facing Technical Product / Project Manager roles with a heavy focus on cross-functional teams and especially revenue and ROI.

Lets Talk!

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