01 / PORTFOLIO OVERVIEW
Nicholas Roberts
Technology leadership, close to the work.
A career connecting product delivery, engineering, and customer success with the systems a business depends on every day.
SELECTED WORK / THE PORTFOLIO
Ten project case studies, a career overview, and a way to start a conversation. Explore the people, systems, and delivery work behind selected projects in my professional portfolio.
Current projects alongside historical work, expanded for the web. Case studies from the original portfolio include their slide and a direct link to the PDF.
01 / PORTFOLIO OVERVIEW
Technology leadership, close to the work.
A career connecting product delivery, engineering, and customer success with the systems a business depends on every day.
02 / CASE STUDY
Modernizing commerce at scale.
Migrated historical commerce data to Shopify and Linnworks while working across platform operations, internal tools, performance, and IT for a growing wine business.
CURRENT / CASE STUDY
From connected risks to a practical next step.
Built a Cloudflare-hosted product that connects cyber research, public website checks, an AI assistant, and a guided health review to help businesses decide what to investigate and improve next.
04 / CASE STUDY
Turning data platforms into customer adoption.
Led engineering delivery and customer engagement across data-driven SaaS projects, connecting onboarding, roadmaps, resourcing, and go-live.
05 / CASE STUDY
Customer engineering at the edge.
Worked across solutions, support, and full-stack engineering on a distributed platform for CDN, web security, and customer-facing infrastructure.
06 / CASE STUDY
Twelve domains. One coordinated launch plan.
Documented and coordinated the onboarding of twelve Toyota and Lexus bare domains, including redirect logic and tests before and after launch.
07 / CASE STUDY
Connecting product launches with systems operations.
Coordinated software and systems teams across ACH payments, managed Wi-Fi, and broadband product delivery within Sonic’s Systems Operations Center.
08 / CASE STUDY
Coordinating a public-comment campaign.
Managed a digital advocacy project connecting executive direction, creative work, development, communications, and FCC-facing integration.
09 / CASE STUDY
Keeping public science information accessible and maintained.
Managed a substantial public web estate while coordinating a mobile-first redesign, vendor delivery, content operations, and platform security maintenance.
10 / CASE STUDY
Three hospitality brands, one delivery program.
Led the software delivery lifecycle for a multi-brand accommodation platform with a shared codebase and a substantial destination and room-content estate.
11 / CASE STUDY
Enabling newsrooms to publish through change.
Empowered publishing and business teams through major newspaper website upgrades, multimedia production, internal knowledge systems, and advertising integrations.
12 / CONTACT
Let’s build what comes next.
Based in the San Francisco Bay Area, with experience connecting technology delivery, customer success, and business operations across Australia and the United States.