Connecting product launches with systems operations.

01 / CONTEXT

The brief

Sonic’s Systems Operations Center connected software development with the infrastructure behind customer services. The project portfolio included an ACH payments integration, an eero mesh Wi-Fi service, and the launch of an IP broadband product group. Each involved both product decisions and operational delivery.

02 / RESPONSIBILITY

What I owned

• Coordinate six full-stack developers and six systems administrators.
• Manage product work for the ACH payments integration.
• Manage projects for the eero Wi-Fi service and IP broadband product launch.

03 / EXECUTION

How the work was delivered

The role brought requirements, service design, and delivery planning into the same conversation. I worked across product and service design, design thinking, and UX/UI to connect customer-facing behavior with the supporting systems.

Planning used Jira with Scrum and Kanban alongside Waterfall projects. That mix reflected different delivery needs within the program. The central responsibility was coordination: helping software and systems specialists work toward shared product and launch objectives.

04 / EVIDENCE

Delivery and evidence

• Coordinated a twelve-person group spanning development and systems administration.
• Owned product or project responsibilities across payments, Wi-Fi, and broadband initiatives.
• Connected service design with the teams responsible for implementation and operations.